mwos Terms & Conditions — Complete Guide to Using the Platform

To create an account on mwos, a few basic conditions must be met. Each person may register only one account. Any attempt to open multiple accounts using the same name, mobile number, or payment details will result in all such accounts being suspended and balances may be forfeited.

All information provided at registration must be accurate and truthful. mwos reserves the right to close any account created using false or incorrect details. Discrepancies in identity, age, or payment information will trigger an account verification.

Your account password and login details are strictly personal. Do not share them with anyone. If someone claims to be from mwos and asks for your password — that is a scam. mwos will never ask members for their password or OTP.

Mwos is strictly for users aged 18 and above. Use by minors is completely prohibited. mwos may request a national ID or other documents at any time to verify age. Accounts that cannot confirm age verification will be suspended.

Residents of Bangladesh may open an account on mwos. Individuals in certain roles — such as mwos employees or staff of partner organizations — may be subject to restrictions on competitive betting.

• Minimum age: 18 years
• A valid Bangladeshi mobile number is required
• A valid payment method (bKash, Nagad, Rocket, or bank account) is required
• One account per person maximum

When placing bets on mwos, certain basic rules apply. A confirmed bet cannot be changed or cancelled — however, if early cash-out is available on a live bet, you may use that option.

Regarding odds changes: the odds at the moment a bet is placed will apply, and any subsequent changes will not affect previously placed bets. If a bet is accepted at incorrect odds due to a technical error, mwos reserves the right to void that bet.

Rules when an event is cancelled or postponed:

• If an event is fully cancelled, bets will be refunded
• If an event is suspended and does not resume within 48 hours, the bet will be considered void
• Sport-specific rules will apply for partially completed events
• DLS rules apply for rain-affected matches in cricket

Mwos enforces strict rules around financial transactions. All deposits must be made from your own payment method — depositing from someone else's number into your account is not permitted. Likewise, withdrawals will only be processed to the number registered on your account.

Withdrawal processing time:

Mwos monitors transactions regularly to prevent money laundering. In the case of unusual activity, identity verification may be requested. Withdrawals may be placed on hold until verification is complete — this is part of standard procedure.

Mwos offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, which are clearly stated on that offer's page. General rules include:

• Bonuses are one-time only — the same bonus cannot be claimed more than once
• Winnings from bonuses are subject to wagering requirements before a withdrawal can be made
• Which games count toward wagering requirements will be specified in each bonus's terms
• Bonus farming across multiple accounts will result in all bonuses being forfeited
• Bonuses are generally valid for 30 days — any unused bonus will be forfeited upon expiry

For voucher codes — each code may only be used once and must be redeemed within the specified validity period. Expired vouchers cannot be reactivated.

To maintain a fair environment at mwos, certain activities are strictly prohibited. Engaging in them may result in account closure and forfeiture of all balances:

• Creating multiple accounts or using someone else's account
• Bonus farming or using strategies designed to exploit the system
• Money laundering or transacting with funds from illegal sources
• Using software bots or automated programs to place bets
• Threatening or harassing other members
• Placing bets based on match-fixing or insider information
• Intimidating or attempting to deceive mwos staff
• Deliberately exploiting platform technical errors for personal gain

Mwos is committed to maintaining a fair gaming environment. Automated systems work around the clock to detect fraudulent activity, and any suspicious behaviour is also reviewed by our team.

Mwos believes entertainment should be enjoyed responsibly. We actively work to prevent excessive gaming, which is why the following tools are available on mwos at no cost:

• Set daily, weekly, or monthly deposit limits
• Self-exclusion for a set period (self-locking your account)
• Gaming session timer and reality check messages
• Set a daily loss limit

Once self-exclusion is activated, it cannot be reversed before the set period ends. This is intentional — it ensures the protection holds even when you have second thoughts in the moment.

Personal information provided during registration at mwos is stored securely. It is never sold to third parties and is not shared unless required by law.

Mwos uses your information to:

• For account management and verification
• For payment processing
• To provide customer support
• To send relevant offers and updates (this can be turned off)
• For fraud prevention and anti-money laundering

For more details, visit our Privacy Policy Read.

You may close your mwos account at any time. Contact support and you'll be given the opportunity to withdraw any remaining balance before the account is closed.

Mwos may suspend or close an account for the following reasons:

• Serious violations of these Terms & Conditions
• If evidence of fraudulent activity is found
• Suspicion of money laundering
• Failure to verify age
• Managing multiple accounts

You may appeal an account closure decision — email support@mwos.app with your case details. mwos will respond within 7 business days.

Mwos reserves the right to update these terms and conditions when necessary. Prior to any significant changes, you will be notified via SMS or email to your registered mobile number.

Minor changes (such as language corrections or spelling fixes) may be made without separate notice. The date of all updates will be shown at the top of this page under "Last Updated".

If you do not agree with the updated terms, you have the right to close your account. Continued use of mwos after any changes will be considered acceptance of the new terms.